Sample Questions
(continued)
Sample Questions
14
www.ets.org/toeic
Questions 181–185 refer to the following letter and
document
.
181
.
Why did Simon Jenkins write to Jeanne Sokol?
(A)
To thank her for visiting a restaurant
(B)
To apologize for poor service
(C)
To inquire about her dining experience
(D)
To invite her to an awards dinner
182
.
In the letter, the word “reservation” in paragraph 1,
line 5, is closest in meaning to
(A)
hesitation
(B)
supply
(C)
doubt
(D)
appointment
183
.
What is suggested about Jeanne Sokol?
(A)
She has recently traveled to Manchester
.
(B)
She spoke to Simon Jenkins on the telephone
.
(C)
She wrote a letter of complaint
.
(D)
She frequently dines in London
.
184
.
What is Simon Jenkins offering?
(A)
A refund on a previous purchase
(B)
A discount on a future purchase
(C)
Replacement of a damaged product
(D)
Special assistance in ordering a product
185
.
Where does Simon Jenkins most likely work?
(A)
In Manchester
(B)
In Brighton
(C)
In Birmingham
(D)
In London
January 15
Jeanne Sokol
14 Jubilee Street
Brighton
Dear Ms
.
Sokol:
I have received your letter of January 7 concerning your
recent visit to our restaurant in London
.
I am very sorry
that you did not have an enjoyable experience
.
I agree that
you should not have had to wait over thirty minutes for a
table when you had made a reservation in advance
.
Please
know that this was an isolated incident and that our
customers usually remark on the promptness of our staff
.
In an attempt to remedy this unfortunate situation, I am
sending you a complimentary voucher for use at any of our
restaurants
.
I encourage you to try us again and experience
our award-winning cuisine
.
If there is any way in which I
can be of further assistance, please do not hesitate to contact
me by telephone or mail
.
Sincerely,
Simon Jenkins
Director
Guest Relations
Winchester Falls Café
The finest dining in Britain!
The bearer of this certificate is entitled to
£25
off the price of a meal at Winchester Falls Café.
Café Locations: London, Birmingham, Manchester
Expires: December 31
For customer service or inquiries, contact Winchester Falls’
Guest Relations Department by telephone at 0616 555-4239 or
by mail at 77 Twickenham Road, Manchester WF1 JK2.
Sample Questions
(continued)
Sample Questions
14
www.ets.org/toeic
Questions 181–185 refer to the following letter and
document
.
181
.
Why did Simon Jenkins write to Jeanne Sokol?
(A)
To thank her for visiting a restaurant
(B)
To apologize for poor service
(C)
To inquire about her dining experience
(D)
To invite her to an awards dinner
182
.
In the letter, the word “reservation” in paragraph 1,
line 5, is closest in meaning to
(A)
hesitation
(B)
supply
(C)
doubt
(D)
appointment
183
.
What is suggested about Jeanne Sokol?
(A)
She has recently traveled to Manchester
.
(B)
She spoke to Simon Jenkins on the telephone
.
(C)
She wrote a letter of complaint
.
(D)
She frequently dines in London
.
184
.
What is Simon Jenkins offering?
(A)
A refund on a previous purchase
(B)
A discount on a future purchase
(C)
Replacement of a damaged product
(D)
Special assistance in ordering a product
185
.
Where does Simon Jenkins most likely work?
(A)
In Manchester
(B)
In Brighton
(C)
In Birmingham
(D)
In London
January 15
Jeanne Sokol
14 Jubilee Street
Brighton
Dear Ms
.
Sokol:
I have received your letter of January 7 concerning your
recent visit to our restaurant in London
.
I am very sorry
that you did not have an enjoyable experience
.
I agree that
you should not have had to wait over thirty minutes for a
table when you had made a reservation in advance
.
Please
know that this was an isolated incident and that our
customers usually remark on the promptness of our staff
.
In an attempt to remedy this unfortunate situation, I am
sending you a complimentary voucher for use at any of our
restaurants
.
I encourage you to try us again and experience
our award-winning cuisine
.
If there is any way in which I
can be of further assistance, please do not hesitate to contact
me by telephone or mail
.
Sincerely,
Simon Jenkins
Director
Guest Relations
Winchester Falls Café
The finest dining in Britain!
The bearer of this certificate is entitled to
£25
off the price of a meal at Winchester Falls Café.
Café Locations: London, Birmingham, Manchester
Expires: December 31
For customer service or inquiries, contact Winchester Falls’
Guest Relations Department by telephone at 0616 555-4239 or
by mail at 77 Twickenham Road, Manchester WF1 JK2.
PART I
1. B
2. D
PART 2
11. C
12. B
13. A
14. C
15. A
PART 3
41. B
42. C
43. D
PART 4
71. C
72. B
73. D
PART 5
101. D
102. B
103. B
104. A
105. C
PART 6
141. D
142. B
143. C
PART 7
153. A
154. D
181. B
182. D
183. C
184. B
185. A
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