Contoh percakapan Bahasa Inggris Exchanging a DVD Player

Exchanging a DVD Player
1

A: May I exchange this DVD player?
B: Certainly. Do you have your receipt?
A: Here you are.
B: Now, why do you want to exchange it?
A: It won't play a DVD.
B: I'm sorry. I'll get you a new player.
A: At first, I thought it was me.
B: Okay, here's a new one for you.

2

A: I'd like to exchange this DVD player.
B: Of course. Do you have your receipt?
A: Here it is.
B: Now, could you tell me why you want a different one?
A: It refuses to play my DVDs.
B: That's strange. Let me get you a new one.
A: All my friends tried to get it to work.
B: I hope this one works better for you.

3

A: I want to exchange this DVD player.
B: No problem. Do you have your receipt?
A: That's one thing I never forget.
B: Now, what seems to be the problem?
A: This DVD player won't play DVDs.
B: Well, at least you kept your receipt. One moment, please.
A: I spent almost an hour trying to make it work.
B: If this one doesn't work, just bring it back.

4

A: Can I exchange this DVD player?
B: Let me see your receipt, please.
A: I always keep my receipt. Here.
B: Could you tell me what the problem is?
A: When I hit “Play,” nothing happens.
B: Yours is the first one that's been returned.
A: Nothing I tried would make it work.
B: You might want to try playing this one before you leave.

5

A: I need to exchange this DVD player, please.
B: That won't be a problem if you have your receipt.
A: Here you go.
B: Now, if you'll just tell me the problem, please.
A: It won't play my DVDs.
B: This is a good product. I wonder what went wrong.
A: I don't know. I trust this brand. This was a fluke, I think.
B: You're right, this is a good brand. This new one should work just fine.
Exchanging a DVD
1

A: Excuse me. Can you help me?
B: Certainly. What can I do for you?
A: May I exchanged an opened DVD?
B: Certainly, as long as you have your receipt.
A: Here you are.
B: I'm sorry, but you're only allowed to return items within 30 days.
A: Is there any way I can exchange it?
B: I'm afraid not.
A: Well, I am not coming here anymore.
B: I'm sorry, but please don't blame me.

2

A: Pardon me. May I ask you a question?
B: Of course. How can I help you?
A: I opened this DVD. Can I still return it?
B: No problem. May I have your receipt?
A: Here you go.
B: Oh, it looks like you bought this more than 30 days ago.
A: Can't you bend the rules just a little bit?
B: I'm sorry.
A: Well, you just lost yourself another customer.
B: Don't get mad at me, please. I don't make the rules.

3

A: Can you help me, please?
B: No problem. What is your question?
A: Is it possible to return an opened DVD?
B: Sure, as long as you have your receipt.
A: Here you go.
B: I'm sorry. You can't return something you bought more than 30 days ago.
A: Well, yes, but this is only day 32. Isn't that okay?
B: I'm sorry, but rules are rules.
A: Well, this is ridiculous. I won't shop here anymore.
B: Well, if I was the boss, the rules might be different.

4

A: Can you give me a little help, please?
B: That's what I'm here for.
A: Can I return this DVD even though I already opened it?
B: That won't be a problem if you have your receipt.
A: It's right here in my wallet.
B: Oh, the date on the receipt says that you bought it too long ago to return it.
A: But aren't there any exceptions?
B: If I make an exception for you, I have to do it for everyone.
A: How do you expect to keep loyal customers?
B: I wish I could help you, but I didn't make the rules.

5

A: Would you help me, please?
B: It would be my pleasure.
A: I want to return this opened DVD. Is that possible?
B: No problem at all. Do you have your receipt?
A: Let me dig it out of my wallet.
B: I'm sorry. You can't return something more than 30 days old.
A: There must be some way around this.
B: I'm sorry, but I have to tell everyone the same thing—no.
A: That's the dumbest rule I ever heard of.
B: Maybe the rules will change if we lose all our customers.
Looking for a Perfect Gift (1)
1

A: Can you help me pick out a gift for my daughter?
B: She might like a laptop computer.
A: Yes, that sounds like a good idea.
B: Might I suggest a Mac?
A: Okay. How much?
B: Well, a 15-inch Pro is $2,100.
A: Oh, that sounds great. I'll take it.
B: Great. How would you like to pay for it?
A: Here's my VISA.
B: Let me ring you up. Okay, sign here, please.
A: Everything I need is in this box?
B: It'll take her only a few minutes to get online.
A: Thank you for your help.
B: So long. Thank you for shopping here.

2

A: I'm looking for a gift for my daughter.
B: How about a laptop?
A: Yes, she needs something to help her at school.
B: How about a Mac?
A: That sounds good. How much is one?
B: Our newest 15-inch Pro is only $2,100.
A: Only $2,100? Okay, let me have one.
B: That's great. Will that be cash, check, or credit card?
A: Let me dig my VISA out of my purse.
B: Okay, if you'll just sign here, please.
A: Do I need to buy anything else?
B: All she has to do is open the box and follow the instructions.
A: Thank you so much.
B: Thank you. If you have any problems, just call.

3

A: I need help finding a gift for my daughter.
B: Would she like a laptop?
A: That sounds like a good idea.
B: A Mac is a very popular brand.
A: She mentioned a Mac. How much is it?
B: A 15-inch Pro model is $2,100 plus tax.
A: That sounds like a great price. I'll take one.
B: This is a gift she'll cherish for years. How do you want to pay?
A: I'll use my VISA.
B: We're almost through. Just sign here, please.
A: Just take it home and plug it in?
B: She'll be online 20 minutes after she opens the box.
A: She's going to be so pleased with this.
B: Remember us for all your computer needs.

4

A: I wonder if you could help me find something for my daughter.
B: Do you think she'd like a laptop?
A: I think that would be perfect.
B: A Mac is something most people appreciate.
A: In fact, she prefers Macs. How much is one?
B: Our 15-inch Pro will cost you only $2,100.
A: She's going to be so happy. Let me have one.
B: You've made a good decision. How would you like to pay?
A: I'll pay for it with my VISA.
B: It's all yours after you sign here, please.
A: Are there any extras that she needs?
B: This is good to go. If she wants accessories, just visit us again.
A: You've been so helpful. Thank you.
B: Have a nice day, and thank you for shopping here.

5

A: I'd appreciate it if you could help me pick out a gift for my daughter.
B: Would she be interested in a laptop?
A: That's exactly what I was thinking of.
B: A Mac would be an excellent gift.
A: I like Macs. How much for a Mac?
B: You can take a 15-inch Pro home right now for only $2,100.
A: A Mac it is. I'll take one home with me.
B: She'll be very happy with this. And how do you plan to pay for it?
A: I'll use my VISA, if that's okay.
B: Now, if you'll just sign here, the Mac is all yours.
A: Will she need anything besides what's in this box?
B: Everything she needs is right here in the box.
A: I appreciate your help. Maybe I'll be back for more computer stuff.
B: Your daughter should get straight A's from now on. Good-bye.
Looking for a Perfect Gift (2)
1

A: Can you help me pick out a gift for my niece?
B: Most normal little girls go wild over Barbie dolls.
A: That sounds good. Let me see one.
B: Here's the latest model—Digital Barbie.
A: Oh, she's nice. How much is she?
B: Why, she's only $29.95.
A: Well, that's reasonable. I'll take it.
B: Excellent. Would you like anything else?
A: No, thank you.
B: The total will be $32.42. Will that be cash?
A: Oh, cash will be fine.
B: Here's your change. Thank you for shopping with us.

2

A: Hi. I'm looking for a gift for my niece.
B: Well, little girls seem to love Barbie dolls.
A: That's perfect. I want to see one.
B: Here you are—she's called Digital Barbie.
A: Oh, I like Digital Barbie! How much does she cost?
B: This Barbie is only $29.95.
A: That's perfect. Let me have her.
B: Very good. Is there anything else you would like?
A: No, that'll do it for now.
B: Including tax, your total will be $32.42. Cash or charge?
A: Let me give you cash, please.
B: Here's your change and receipt. Thank you.

3

A: Hello. Do you have anything for a little girl?
B: Well, we have some new Barbie dolls.
A: That's a great idea. Show me the Barbie dolls.
B: Here's one—the new, beautiful Digital Barbie. This doll is hot!
A: How lovely! How much is she?
B: It's only $29.95.
A: No problem. Let me have one.
B: That's great. Anything else?
A: No, thank you. That's all I need at the moment.
B: The grand total is $32.42. How would you like to pay?
A: I'll give you cash.
B: Thank you so much for shopping here. Here's your change and receipt.

4

A: Hi. I want to get something nice for my niece.
B: Well, I've never heard of a little girl that didn't love Barbie dolls.
A: I like that suggestion. Show me one, please.
B: Here you go—Digital Barbie.
A: Oh, my niece will love her! How much for her?
B: Barbie is our best seller. She's only $29.95.
A: That's great. I'll take her.
B: Your niece will love this. Anything else?
A: Thank you, but no. This will do it for now.
B: With the tax, your total is $32.42. Would you like to charge it?
A: I'll pay cash, thank you.
B: Thank you for shopping here.

5

A: Can you help me find a nice gift for my young niece?
B: Barbie dolls are quite popular, you know.
A: You're right. Girls love Barbie. Show me a Barbie doll.
B: Take a look at the newest Barbie—Digital Barbie.
A: She's beautiful. What's the price for Digital Barbie?
B: Our regular price for Digital Barbie is $29.95 plus tax.
A: Only $29.95? I'll buy it, of course.
B: Another one sold. Do you see anything else you would like?
A: Thank you, but no. This will do it for now.
B: Tax brings your total to $32.42. How would you like to pay?
A: Cash, please.
B: Here's your change. Thank you.