Lesson 1 – Taking a reservation over the phone
Pelajaran 1: Melayani Pemesanan Kamar Hotel Melalui
Tilpun.
Leo (pemuda yang
periang): Hi, I'm Leo.
L1: Menerima tilpun dari Mona White yang ingin memesan kamar
hotel.
Mona: Hi, I'm Mona
White.
L1: Anak perempuan
yang sudah dewasa dari… Jack Webber.
Jack (pria
lanjut usia yang ramah): Hi, I'm Jack Webber.
LI: Sekarang, mari kita mulai.
Leo: Plaza Hotel,
good morning. Leo speaking.
Mona: Ah yes, I'd like
to book two rooms for myself and my father. Could you tell me the cost of a
single room per night?
Leo: Certainly. A
single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would
you like the rooms?
Mona: From the 25th to
the 28th of September.
Leo: Arriving the
25th of September and leaving on the 28th? Three nights?
Mona: That's right.
Leo: Just a minute
please.
L1: Coba
dengarkan sapaan Leo dengan terjemahannya.
Leo: Plaza Hotel,
good morning. Leo speaking.
L1: Plaza Hotel,
selamat pagi. Ini Leo.
L1: Kita
mengucapkan "Good morning", pada pagi hari sampai tengah hari.
"Good afternoon" digunakan pada siang hari sesudah tengah hari.
"Good evening" diucapkan pada waktu malam tiba sampai tengah malam. "Good
night" tidak pernah digunakan sebagai sapaan tetapi sebagai ucapan pada
waktu berpisah malam hari.
Mari
kita berlatih: Coba dengarkan dan ulangi:
Good morning
Good
morning
Good
afternoon
Good
afternoon
Good
evening
Good
evening
L1: Coba dengarkan
sapaan Leo lagi.
Leo: Plaza
Hotel, good morning. Leo speaking.
LI: Untuk menyebut
diri kita sendiri dalam pembicaraan formal lewat tilpun, kita biasanya
menggunakan kata "speaking" setelah nama kita.
Coba dengarkan dan ulangi:
Leo: Leo speaking
Mona: Mona speaking
Jack: Jack Webber
speaking
L1: Sekarang marilah kita dengarkan percakapan
selanjutnya.
Mona: Ah yes, I'd like
to book two rooms for myself and my father.
L1: Saya ingin
memesan dua kamar untuk saya sendiri dan ayah saya.
Mona: Could you tell
me the cost of a single room per night?
L1: Berapa taripnya
per malam kamar untuk satu orang?
Leo: Certainly. A
single room is $120 dollars American, per night.
L1: Kamar untuk satu
orang taripnya 120 dollar Amerika per malam.
L1: Coba dengarkan :
Leo: Certainly.
L1:
"Certainly" adalah cara lain yang lebih formal untuk mengatakan
"ya". Coba dengarkan dan ulangi.
Eng: Certainly…
Certainly.
L1:
Tamu pria dipanggil "Sir" atau "Mr" diikuti dengan nama
keluarganya. Tamu wanita dipanggil Madam atau Ms diikuti dengan nama
keluarganya. Coba dengarkan dan ulangi:
Eng: Certainly,
sir.
Certainly, Mr Webber.
Certainly, madam.
Certainly, Ms White.
L1: Coba dengarkan percakapan berikut dengan terjemahannya.
Leo: And when would
you like the rooms?
L1: Dan untuk kapan
anda memesan kamar itu?
Mona: From the 25th to
the 28th of September.
L1: Dari tanggal 25
sampai 28 September.
Leo: Arriving on the
25th of September and leaving on the 28th? Three nights?
L1: Tiba tanggal 25
September dan keluar tanggal 28? Tiga malam?
Mona: That's right.
L1: Betul.
Leo: Just a minute
please.
L1: Tunggu sebentar.
L1:
Tanggal disebutkan sebagai berikut: "the second of July" or
"July second".
Coba dengarkan dan ulangi:
Eng: The second of
July.
Eng: July second.
L1: Dan
seterusnya, Sekarang coba dengarkan percakapan seluruhnya. Anda akan diberi
waktu untuk mengulagi setiap kalimat Leo.
Leo: Plaza Hotel,
good morning. Leo speaking.
Mona: Ah yes, I'd like
to book two rooms for myself and my father. Could you tell me the cost of a
single room per night?
Leo: Certainly. A
single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would
you like the rooms?
Mona: From the 25th to
the 28th of September.
Leo: Arriving the
25th of September and leaving on the 28th? Three nights?
Mona: That's right.
Leo: Just a minute
please.
L1:
Anda sedang mendengarkan "Bahasa Inggris untuk Pariwisata" dari Radio
Australia.
Eng: Lesson One.
Taking a reservation over the phone.
LI: Pelajaran
Pertama. Melayani pesanan kamar hotel melalui tilpun.
L1:
Coba dengarkan baik-baik kata-kata dan ungkapan baru dalam percakapan berikut.
Leo: Just a minute
please. Yes, we have rooms available then. You require two single rooms?
Mona: Yes, thank you.
Leo: Can I have your
name please?
Mona: My name is Mona
White.
Leo. And your
father's name, Ms White?
Mona. Jack Webber
Leo: Could you spell
the surname please?
Mona: Sure. W-E-double
B-E-R.
Leo: Double P for
Papa?
Mona: No,
double B for Bravo
# L1: Coba
dengarkan bagaimana Leo meminta tamunya untuk menunggu.
Leo: Just a
minute please.
L1: Tunggu sebentar.
L1: Coba
dengarkan dan ulangi.
Eng: Just a minute
please.
Just a
minute please.
L1: Sekarang,
marilah kita dengarkan percakapan berikut dengan terjemahannya.
Leo: Yes,
we have rooms available then. You require two single rooms?
L1: Ya,
masih ada kamar kosong. Anda perlu dua kamar masing-masing untuk satu orang?
Mona: Yes,
thank you.
L1: Ya, terima kasih.
Leo: Can I have your
name please?
L1: Nama anda?
Mona: My name is Mona
White.
L1: Nama saya Mona
White.
Leo. And your
father's name, Ms White?
L1: Dan nama ayah
anda?
L1: Coba
perhatikan lagi panggilan yang digunakan. Kalau seseorang memperkenalkan diri
sebagai, misalnya "dokter" atau "profesor", anda boleh
memangil mereka dengan gelarnya, selain sir, madam, Mr atau Ms. Seorang
wanita yang menggunakan nama suaminya mungkin lebih suka dipanggil Mrs,
bukannya Ms. Coba dengarkan dan ulangi:
Eng: Certainly, Mr
Webber.
Certainly,
Doctor Brown.
Certainly,
Ms White.
Certainly,
Professor Black.
Certainly,
Mrs Green.
L1: Sekarang coba
dengarkan percakapan berikut dengan terjemahannya.
Mona: Jack Webber
L1: Jack Webber
Leo: Could you spell
the surname please?
L1: Bisa tolong
dieja nama keluarganya?
Mona: Sure. W-E-double
B-E-R.
L1: W-E-double B-E-R
Leo: Double-P for
Papa?
L1: Double-P untuk
Papa?
Mona: No, double B for
Bravo
L1: Bukan, double-B
untuk Bravo
L1: Beberapa
huruf dalam abjad bahasa Inggris, seperti misalnya "p" dan
"b", "f" dan "s" kedengarannya sangar mirip,
terutama kalau melalui tilpun. Itulah mengapa, ada baiknya belajar menggunakan
Abjad Radio Internasional untuk memperjelas ejaan nama-nama keluarga.
Coba
dengarkan dan ulangi:
Eng: A for Alfa.
B for
Bravo.
C for
Charlie.
D for
Delta.
E for
Echo.
F for
Foxtrot.
G for
Golf.
H for
Hotel.
I for
India.
J for
Juliet.
K for
Kilo.
L for
Lima.
M for
Mike.
N for
November.
O for
Oscar.
P for
Papa.
Q for
Quebec.
R for
Romeo.
S for
Sierra.
T for
Tango.
U for
Uniform.
V for
Victor.
W for
Whiskey.
X for
X-ray.
Y for
Yankee.
Z for
Zulu.
L1: Sekarang
coba dengarkan percakapan ini lagi. Anda akan diberi waktu untuk mengulangi
setiap kalimat Leo.
Leo: Just a minute
please.
Yes, we have rooms available then.
You require two single rooms?
Mona: Yes, thank you
Leo: Can I have your
name please?
Mona: My name is Mona
White.
Leo. And your
father's name, Ms White?
Mona. Jack Webber.
Leo: Could you spell
the surname please?
Mona: Sure. W-E-double
B-E-R.
Leo: Double P for
Papa?
Mona: No, double B for
Bravo.
L1: Berikut, inilah
latihan untuk dipelajari dan diulang agar anda dapat mengingat pelajaran ini.
Eng: Would you like
two nights
or would you like three?
Certainly
Certainly
Just a minute please.
Eng: Would you like
two nights
or would you like three?
Certainly
Certainly
Just a minute please.
# Lesson 2 – Taking a reservation over the phone
Pelajaran 2: Melayani Pemesanan Kamar Hotel Melalui
Tilpun ( lanjutan).
Sebelum kita melanjutkan dengan percakapan, marilah kita
dengarkan lagi bagian pertama dari pelajaran yang lalu.
Leo: Plaza Hotel,
good morning. Leo speaking.
Mona: Ah yes, I'd like
to book two rooms for myself and my father. Could you tell me the cost of a
single room per night?
Leo: Certainly. A
single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would
you like the rooms?
Mona: From the 25th to
the 28th of September.
Leo: Arriving the
25th of September and leaving on the 28th? Three nights?
Mona: That's right.
Leo: Just a minute
please. Yes, we have rooms available then. You require two single rooms?
Mona: Yes, thank you.
Leo: Can I have your
name please?
Mona: My name is Mona
White.
Leo: And
your father's name, Ms White?
Mona: Jack
Webber.
Leo: Could you spell
the surname please?
Mona: Sure. W-E-double
B-E-R.
Leo: Double P for
Papa?
Mona: No, double B for
Bravo.
L1: Sekarang
mari kita lanjutkan dengan Pelajaran Kedua: Melayani pesanan kamar hotel lewat
tilpun.
Leo: And how will you
be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on
the same card?
Mona: Yes.
Leo: Your card number
please?
Mona: 4434 1234 5678
9902.
Leo: Double one,
zero two?
Mona: No, double nine
zero two.
L1: Apakah
anda mengerti inti percakapan itu? Leo mencatat nomer kartu kredit Mona White.
Coba dengarkan bagian pertama percakapan itu dengan terjemahannya.
Leo: And how will you
be paying for your room, Ms White?
L1: Dan bagaimana cara
pembayarannya?
Mona: By credit card.
L1: Dengan kartu
kredit.
L1: Coba
perhatikan bagaimana Leo beralih ke hal yang lain dengan menggunakan kata
"and". Disini ia mengemukakan soal kartu kredit. Tanpa menggunakan
kata "and" pertanyaannya akan kedengaran terlalu kasar.
Coba
dengarkan dan ulangi:
Leo: And how will you
be paying for your room, Ms White? And when would you like the rooms? And your
father's name?
L1: Sekarang,
mari kita dengarkan percakapan berikut dengan terjemahannya.
Leo: Your card number
please?
L1: Berapa nomer kartu
kredit anda?
Mona: 4434
L1: 4434
Mona: 1234
L1: 1234
Mona: 5678
L1: 5678
Mona: 9902
L1: 9902
Leo: Double one,
zero two?
L1: Satu-satu nol dua?
Mona: No, double nine
zero two.
L1: Bukan,
sembilan-sembilan nol dua.
L1:
Seperti anda mungkin perhatikan tadi, dalam ejaan dan angka, kalau sebuah huruf
atau angka diulang, kita menggunakan kata "double". Misalnya,
"double B" atau "double 4".
Coba dengarkan dan ulangi:
Eng: Double M
Room:
R- double O – M
Double-8
6
double- oh 2
L1: Satu hal lagi yang perlu
diperhatikan adalah bahwa nol dapat diucapkan "zero" atau
"oh". Keduanya boleh digunakan dalam bahasa Inggris yang artinya
"nol", tetapi kita mengatakan "double oh", bukan
"double zero".
Sekarang
coba dengarkan dan ulangi percakapan tadi. Anda akan diberi waktu untuk
mengulang setiap kalimat Leo.
Leo: And how will you
be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on
the same card?
Mona: Yes.
Leo: Your card number
please?
Mona: 4434 1234 5678
9902
Leo: Double one, zero
two?
Mona: No, double nine
zero two.
Leo: 4434
1234
5678
9902?
Mona: That's right.
Eng: Lesson Two. Taking a reservation over the
phone.
L1: Pelajaran Kedua. Melayani Pesanan Kamar Hotel
melalui Tilpun.
Dengarkan baik-baik kata-kata dan ungkapan baru dalam
percakapan selanjutnya.
Leo: Double one,
zero two?
Mona: No, double nine
zero two.
Leo: And the expiry
date?
Mona: Eleven … (phone
crackle obscures date)
Leo: Could you repeat
that please?
Mona: November this
year.
Leo: Thank you. I've
booked two rooms for Ms White and Mr Webber from Wednesday the 25th to Saturday
the 28th of September.
Mona: Thank you.
Leo: You're welcome.
We'll see you on the 5th, Ms White.
Mona: Thanks a lot.
Goodbye.
Leo: Goodbye.
L1:
Coba dengarkan beberapa kalimat pertama dari percakapan tadi dengan
terjemahannya.
Leo: Double
one, zero two?
L1: Satu-satu, nol
dua?
Mona: No, double nine
zero two.
L1: Bukan,
sembilan-sembilan nol dua.
Leo: And the expiry
date?
L1: Dan kapan habis
masa berlakunya?
Mona: Eleven … (phone
crackle obscures date)
L1: Sebelas ...
Leo: Could you repeat
that please?
L1: Bisa tolong
diulang?
Mona: November this
year.
L1: November tahun
ini.
L1:
Mengulang untuk memperjelas. Coba dengarkan bagaimana Leo mengulang untuk
memperjelas apa yang dikatakan Mona White:
Leo: Double
one, zero two?
L1: Leo mengulang, sebagai pertanyaan, apa yang ia dengarnya,
menekankan kata yang ia kurang jelas. Coba dengarkan bagaimana Leo mengulang
apa yang dikatakan Mona dan tirukan nada suaranya.
Mona: The
fifth of September.
Leo: The fifth
of September?
Mona: Double nine zero
two.
Leo: Double
nine zero two?
L1: Untuk memperjelas, Leo juga menggunakan kalimat
ini:
Leo: Could you repeat
that please?
L1: Bisa tolong
diulang?
L1: Coba
dengarkan dan ulangi.
Eng: Could you repeat
that please?
Could
you repeat that please?
L1: Sekarang,
marilah kita dengarkan percakapan selanjutnya dengan terjemahannya.
Leo: Thank you.
L1: Terima kasih.
Leo: …I've booked two
rooms for Ms White and Mr Webber …
L1: …Saya memesan dua
kamar untuk Ms White dan Mr Webber…
Leo: … from Wednesday
the 25th to Saturday the 28th of September.
L1: … dari hari Rabu
tanggal 25 sampai hari Sabtu tanggal 28 September.
Mona: Thank you.
L1: Terima kasih.
Leo: You're
welcome...
L1: Kembali…
Leo: …We'll see you
on the 25th, Ms White.
L1: …Sampai jumpa
tanggal 25, Ms White.
Mona: Thanks a lot.
Goodbye.
L1: Terima kasih
banyak. Sampai jumpa.
Leo: Goodbye.
L1: Sampai jumpa.
L1:
Sebagai sopan santun, sebaiknya kita menjawab kalau orang lain mengucapkan
terima kasih. Leo mengatakan "You're
welcome", yang mungkin adalah jawaban yang paling umum atas ucapan
"thank you", tetapi kita juga dapat mengatakan "My
Pleasure" atau yang paling umum di Australia adalah "No
worries".
Coba dengarkan dan ulangi.
Leo: You're
welcome.
Leo: My
pleasure.
Leo: No
worries.
L1: Sekarang
coba dengarkan dan ulangi bagian terakhir percakapan. Anda akan diberi waktu
untuk mengulang kalimat-kalimat Leo.
Leo: And the expiry
date?
Mona: Eleven, … (phone
crackle obscures date)
Leo: Could you repeat
that please?
Mona: November this
year.
Leo: Thank you.
Leo: I've
booked two rooms for Ms White and Mr Webber…
Leo: …from
Wednesday the 25th to Saturday the 28th of September.
Mona: Thank you.
Leo: You're welcome.
Leo: We'll
see you on the 25th, Ms White.
Mona: Thanks a lot.
Goodbye.
Leo: Goodbye.
# L1: Sekarang mari kita dengarkan
seluruh percakapan dari Pelajaran Pertama dan Kedua.
Leo: Plaza Hotel,
good morning. Leo speaking.
Mona: Ah yes, I'd like
to book two rooms for myself and my father. Could you tell me the cost of a
single room per night?
Leo: Certainly. A
single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would
you like the rooms?
Mona: From the 25th to
the 28th of September.
Leo: Arriving the
25th of September and leaving on the 28th? Three nights?
Mona: That's right.
Leo: Just a minute
please. Yes, we have rooms available then. You require two single rooms?
Mona: Yes, thank you.
Leo: Can I have your
name please?
Mona: My name is Mona
White.
Leo. And your
father's name, Ms White?
Mona. Jack Webber.
Leo: Could you spell
the surname please?
Mona: Sure. W-E-double
B-E-R.
Leo: Double P for
Papa?
Mona: No, double B for
Bravo.
Leo: And how will you
be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on
the same card?
Mona: Yes.
Leo: Your card number
please?
Mona: 4434 1234 5678
9902
Leo: Double one,
zero two?
Mona: No, double nine
zero two.
Leo: 4434 1234 5678
9902?
Mona: That's right.
Leo: And the expiry
date?
Mona: Eleven … (phone
crackle obscures date)
Leo: Could you repeat
that please?
Mona: November this
year.
Leo: Thank you. I've
booked two rooms for Ms White and Mr Webber from Wednesday the 25th to Saturday
the 28th of September.
Mona: Thank you.
Leo: You're welcome.
We'll see you on the 25th, Ms White.
Mona: Thanks a lot.
Goodbye.
Leo: Goodbye.
L1: Dan
inilah latihan untuk anda pelajari dan ulangi agar anda dapat mengingat
pelajaran hari ini.
Eng: Could you
repeat,
Could you repeat that please?
Oh-2 double-6?
Or Oh-2 double 3?
Eng: Could you
repeat,
Could you repeat that please?
Oh-2 double-6?
Or oh-2 double 3?
L1: Bahasa
Inggris untuk Pariwisata disusun dan ditulis oleh Adult Multicultural Education
Services, lembaga bahasa terbesar di Australia.
Ikuti berikutnya Pelajaran Ketiga: Check in.
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